Can robots recover a service using interactional justice as employees do? A literature review-based assessment

Fatigue Assessment Scales: A comprehensive literature review

Background & Aims of the Study: Fatigue is one of the most important issues relating with safety and other aspects of human life. To understand fatigue and its relative factors and causes, there is a need to useful instruments, such as self-reported scales. The purpose of this study is to identify and present useful self-reported scales to measure fatigue. Materials & Methods: Data were extrac...

The importance of service-based learning approach in nursing education: A review of the literature

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Dogs as Disease and Cancer Detectors: A Literature Review

Too Busy to Help: Antecedents and Outcomes of Interactional Justice in Web-Based Service Encounters

Web-based live-chat support services are one promising means toward improving customer service. However, such services and their success factors have been rarely studied. This study bridges this gap. It builds on justice and service marketing theories, and examines key factors that drive intentions to continue using web-based live-chat support services and to provide positive word-of-mouth. The...

the effect of using learning logs as a self-assessment tool on the syntactic development among iranian pre-intermediate efl learners

چکیده: هدف از انجام این پژوهش ،بررسی استفاده از یادداشتهای یادگیری به عنوان یکی از ابزار های خود ارزشیابی بر افزایش مهارت دستوری (صورتهای شرطی و مجهول) زبان آموزان در مقطع پیش متوسطه بوده است .بدین منظور یک تست استاندارد در مقطع پیش متوسطه بین 90 نفر زبان آموز در سنین 15 تا 20 سال در آموزشگاه زبان انگلیسی امین و پارسا در شهرستان شاهرود برگزار شد از میان این افراد 60 فراگیر انتخاب شدند. و این 6...